Fully-loaded, not overloaded
PSA for the growing MSP
A PSA that’s easy-to-use, intuitive, and packed with just the features you need.
Why choose SuperOps.ai
0/4 features
The ingredients that make SuperOps.ai’s PSA delicious!
SERVICE DESK
Proactive support to make your customers go wow
Context-rich ticketing to help you resolve client issues rapidly.
- Conversational messaging as easy as chat, with the power of email.
- Rule-based custom workflows or Runbooks to automate repetitive tasks and improve productivity.
- Easy worklog creation so you bill clients accurately.
- Kanban view to visualize your tasks better and to stay on top of things, always.
Make your life easier with SuperOps.ai PSA
Make your work more productive and your service delivery exceptional
AUTOMATION
Automate your way to super efficiency
Intelligent automation so you are not bogged down by routine tasks.
- Automatic ticket assignment for better incident identification, triage, and assignment.
- Event triggers and time triggers to automate the routine parts of dailys ops.
- Automated invoice generation that you need set up just once.
- Runbook automation cuts learning curves in half by streamlining replies, tasks, and approvals.
RUNBOOKS
Bring predictability to your workflows
Run your processes on autopilot and take the mundane out of repetitive tasks.
- Reply templates that cut out monotony and speed up response time.
- Ready-made task list associated with tickets to prevent mistakes.
- Predefined approval list so techs understand approval flow and exercise due diligence.
We don’t like blowing our own trumpet
We don't use our current built-in Project Management tool due to its non-user-friendly nature. SuperOps.ai's project management tool overcomes the complexity of traditional project management tools
Geeshan Subasingha
NetFusion Designs Inc
CLIENT MANAGEMENT
Build relationships that last
A well-organized 360° view of all your clients’ information for better communication.
- Sales inbox so all your client conversations are easily accessible in one place.
- Contextual client window brings all client-related information in a single view.
- Billing queue to define billing cycles, prorate, and manage recurring subscription items.
QUOTE MANAGEMENT
Ensure predictable cash flow
Achieve better control over your cash flow by streamlining your billing process with powerful in-built quote management
- Create and send quotes with a definitive expiry date right from within SuperOps.ai.
- Enable single-click approvals for your clients directly from the client portal.
- Make auditing easy with numbered versions of your quotes.
- Retain all the context in a single place with quote-linked conversations.
Convert approved quotes into invoices in one-click.
PROJECT MANAGEMENT
Manage projects at scale with ease
Visualize, collaborate, and execute projects seamlessly.
- Easily prioritize tasks, and plan and manage tasks and milestones like a pro.
- Drive collaboration by getting stakeholders to add comments, attachments, due dates, and more directly to task cards.
- Save and reuse task templates so projects move at warp speed.
CONTRACTS & INVOICING
Uncomplicate your invoicing
Customizations & automations take the pain out of building contracts & raising invoices.
- Maintain an organized list of the diverse services you offer with an in-built service catalog.
- Set an invoice cadence, and prorate, modify, and approve charges along with the rest of your worklog items.
- Flexible and intuitive contracts - set conditions, associate multiple SLAs, blacklist items, and more.
- Powerful invoice management with invoice schedule, site-specific invoices, invoice edit/delete/void, and more.
A PSA so powerful you'd think it's ridiculous
But hey, why not try it for yourself?
Thanks for joining our pilot program! We're super stoked!
One of us will get in touch with you in the next 24 hours to talk about the next steps.