Splashtop enables MSP technicians to troubleshoot client devices remotely by initiating remote sessions from anywhere. Through remote sessions, you can access your clients’ devices and diagnose issues, even without your client being present.

It’s an integral part of an MSP’s everyday operations. That is why we’ve partnered with Splashtop to give you a built-in remote support tool experience while using the platform, fully included in the SuperOps subscription price.

BENEFITS

Why connect Splashtop and SuperOps

Unattended remote access

You don't need the end-user to be present when you remotely access your clients' devices and servers. You can proactively fix issues, perform maintenance, and provide remote support to your clients.

Bundled subscriptions

There’s no need to spend time manually deploying Splashtop in your device network. The Splashtop streamer is automatically installed on all client assets in the platform through the SuperOps agent.

Auto deployment

There’s no need to spend time manually deploying Splashtop in your device network. The Splashtop streamer is automatically installed on all client assets in the platform through the SuperOps agent.

In-session features

You have an array of Splashtop features you can use to improve the remote session experience. You can transfer files, record sessions, chat, share your desktop screen, reboot, or wake the device remotely. All of this helps you easily support your clients' needs more efficiently.

Robust security

Every remote session is protected by TLS and 256-bit encryption. So you don’t have to worry about the integrity of your remote sessions being compromised at any time.

SET UP

How to set up Splashtop for SuperOps

Get started by navigating to Settings and click 'Marketplace'
You will see the list of available integrations; click Install next to the Splashtop app
Next, ensure that you have the Splashtop Viewer app installed on your device
Complete the configuration process to define how you want to handle remote sessions clients, and click save

Check out our solution article for a more detailed walkthrough of the integration.

For support, ping us or drop us a line at support@superops.com